Casestudy
A Secure and Scalable e-KYC Workflow for Retailer Onboarding & Prepaid Activation
The e-KYC process was designed to digitize and streamline retailer registration and prepaid customer activation. The video walkthrough demonstrates the complete journey from onboarding retailers to securely verifying customers and activating prepaid services ensuring speed, accuracy, and regulatory compliance.
Problem
Manual KYC and retailer onboarding processes are slow, error-prone, and heavily dependent on paperwork, leading to delayed prepaid activations and compliance risks.
Approach
• Mapped the complete retailer-to-customer activation journey
• Designed a step-by-step retailer onboarding flow with verification
• Enabled digital customer KYC using ID capture and biometric authentication
• Integrated real-time validation to support faster prepaid activation
• Communicated the workflow through a clear, instructional product video
Role
Process Design, UX Flow Structuring, Video Storyboarding, Visual Communication
Team
Visual Designer & Motion Designer, Product Team, Marketing Manager
Timeline
1 Weeks
Touchpoints
Process Walkthrough Video:
An end-to-end demonstration of retailer registration, digital e-KYC, and prepaid SIM activation.
Retailer Onboarding Flow:
Structured profile creation and verification to enable seamless platform access.
Customer e-KYC Flow:
Secure digital capture, authentication, and real-time validation of customer data.
Outcome
The streamlined e-KYC workflow reduced manual intervention, improved accuracy and traceability, and enabled faster, fully compliant prepaid activations at scale.